In plain terms
- You own your customer data. We store it on your behalf; we don't use it for anything else.
- We ask for permissions only when a feature needs them — contacts, location, and photos are never accessed in the background.
- No analytics, no ad trackers, no data selling. Agla Kaam has none integrated.
- Deleting your account deletes your data immediately — customers, services, invoices, quotations, everything.
01 What we collect
We collect four kinds of information, each tied to a specific purpose.
Account & business information
Your name, business name, trade type, phone number, email address, and password — stored as an irreversible hash, never in plain text — or your Google or Apple account identifier if you sign in with Google or Apple. Also your GSTIN, business address, and any logo or signature image you upload.
Customer information you add
When you add a customer to run your business: their name, phone number, address, and — only if you choose to capture it while logging a service — their location coordinates and when they were captured.
Team member information
If you add technicians to your account: their name, email address, and password (hashed, never in plain text).
Payment information
Subscriptions bought in the app are paid through the App Store or Google Play; payments on our website are handled by Razorpay. We store only the transaction or order reference, the plan, amount, and status — never your card, UPI, or bank details.
Device permissions — only when the feature is used
Contacts: read-only, only when you tap “Choose from contacts” to fill in a customer's name and number. We never create, edit, or delete anything in your phone's contacts.
Location: only when you tap “Capture location” while logging a service — requested in the foreground, one time per tap. Never in the background, never continuously.
Photos: only when you choose an image from your library for your business logo or signature. We never access your camera.
02 How we use it
To run the core features of Agla Kaam — tracking your customers and their service history, sending you reminders, generating invoice and quotation PDFs, and managing your subscription. To send you a one-time password reset code by email, if you request one. To confirm and manage your paid plan with the App Store, Google Play, or Razorpay.
When you send a reminder over WhatsApp, we build the message text and open your own WhatsApp app with it pre-filled — you choose to send it. We never message your customers ourselves.
03 Who controls what
For your own account information — name, email, business details — Agla Kaam is the data controller.
For the information you enter about your customers, you are the data controller — you decide what to collect and why. Agla Kaam acts as a data processor, storing and displaying that information on your instructions.
05 How long we keep it
We keep your data for as long as your account is active. If you delete your account — from Settings, or by writing to us — we permanently delete your business profile, every customer record, service history, invoice, quotation, team member, and uploaded image immediately. This is not a soft delete or a holding period. Routine backups may retain a copy for a short operational window before they cycle out.
06 Your rights
You can access, correct, or export most of your data directly in the app. You can also write to admin@velocrew.in to request access, correction, export, or deletion of your data, or to raise any privacy concern — we'll respond as soon as we reasonably can.
07 Where your data is processed
Our service providers may process data on infrastructure located outside India as well as within it. Where that happens, we rely on providers that maintain appropriate contractual and security safeguards.
08 Children
Agla Kaam is a business tool for service technicians and isn't directed at anyone under 18. We don't knowingly collect data from children.
09 Changes to this policy
If we make a material change, we'll update the effective date above and, where appropriate, let you know in the app.
10 Contact & grievances
For any question, request, or complaint about how we handle your data, contact us using the details below.